Job Title: Assistant PSP IG Officer Vacancy Notice: VN-085-20-MEX Position Number 10033767
Location: Ciudad de Mexico Position Grade: NOA Closing Date: 2020-07-19
Organizational Context

Private Sector Partnerships Service (PSP) sits within UNHCR's Division of External Relations (DER) and is responsible for mobilizing resources from the private sector for refugees. UNHCR has developed a $1 Billion Private Sector Fundraising Strategy 2018-2025. This strategy focuses on both Individual Giving and Private Partnerships and Philanthropy (PPH). 

PSP Mexico efforts are being focus on committed donors that will bring sustainable, predictable, scalable and non-conditioned income to UNHCR Mexico. A healthy income balance between Private Partnerships and Philanthropy (PPH) (30%) and the individual giving area (70%) will be always the best equilibrium. 

A prioritized focus for the next years will be over the acquisition channels F2F, Digital, Multichannel and DRTV among others, donor care & supporter experience.

The Assistant PSP Individual Giving Officer will closely work with the Associate PSP Officer in Mexico, as well as other teams: Global, Regional, PSP Mexico and Public Information Units. This position is key for the development of private sector fundraising for UNHCR in Mexico. This person is expected to promote cross-functional coordination and collaboration with other areas. 

Reporting directly to the Associate PSP Officer in Mexico, we are seeking a dynamic, proactive and creative team player able to work under pressure. The incumbent will be responsible for follow up each acquisition channel and handle the different aspects of the donors’ acquisition strategy which implies different key performance indicators according to each channel.  The monitoring of an increased numbers of activities with different timelines, decision taking to ensure an optimum implementation and gathering of different sources of information to compile a unified view of the acquisition, collection, optimization and donor care strategies to achieve results.  It is expected to understand the Mexican fundraising market, vendors, payment gateways and effectively implements and coordinates the individual giving area.

Organizational Setting and Work Relationships

The United Nations High Commissioner for Refugees (UNHCR) is mandated to lead and coordinate international action to protect and assist refugees and other persons of concern. 

Private Sector Partnerships Service (PSP) sits within UNHCR's Division of External Relations (DER) and is responsible for mobilizing resources from the private sector for refugees. UNHCR have developed a $1 Billion Private Sector Fundraising Strategy 2018-2025. This strategy focuses on both Individual Giving and Private Sector Partnerships and identifies priority fundraising markets and regions.

Individual Giving (IG) is targeted at the general public to secure the support of individuals through regular, unrestricted donations, cash appeals and legacies. The aim is to generate both monthly and one-time donations from individuals using various channels and methods including direct mail, face-to-face fundraising, telemarketing, digital fundraising, DRTV and emergency fundraising, with focus on strong donor loyalty and lifetime value. 

The purpose is to maximize the donor base from the individual giving (IG) for UNHCR, those with the ability to provide donations of between $1 to $10.000 per year to UNHCR. 

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.

Accountability

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.

Responsibility

  • Contribute to the overall development and implementation of the Private Sector fundraising programme.
  • Contribute to embedding digital transformation and supporter experience across all Individual Giving activity in line with the global strategy.
  • Effectively manage the donor acquisition programme through several channels, potentially including face-to-face fundraising using both outsourced and in-house methods, digital fundraising, cold direct mail, direct response television and printed media.
  • Effectively manage the donor retention and donor development programme through several channels including direct mail, email telemarketing and SMS. 
  • Co-ordinate fundraising communications and donor acquisition activities during emergency fundraising situations as fast and as effectively as possible and maintain accurate emergency response procedures.
  • Contribute to the evolution of the Individual Giving fundraising programme by looking for opportunities to appropriately grow, diversify and utilise new technology.
  • Co-ordinate integrated fundraising projects across different departments.
  • Work closely with the major donor team to identify and migrate potential major donors.
  • Co-ordinate and/or manage relations with partners, media, contractors and suppliers for PSP programmes.
  • Co-ordinate and/or manage the PSP donor database ensuring that donor records are kept up to date.  Produce ongoing analysis and monitor PSP campaign results.
  • Contribute to donor understanding through ongoing research and analysis, and to implementing segmentation strategies for ‘one to many’ marketing activities.
  • Monitor all key performance indicators and analysis to support and inform the Individual Giving strategy and its implantation.
  • Contribute to the development of National Growth Fund submissions for Individual Giving fundraising to secure funding to increase and develop the donor base.
  • Manage and/or oversee the Individual Giving budgets and complete quarterly reports including forecasts, and progress reports as required.
  • Keep abreast of UNHCR’s work globally and communicate relevant information to existing and prospective audiences.
  • Perform other related duties that may be required.

 

 

 

Authority

N/A

Essential Minimum Qualifications and Experience

Minimum Qualifications

Education & Professional Work Experience 

Years of Experience / Degree Level 
  • For P1/NOA - 1-year relevant experience with Undergraduate degree; or no experience with Graduate degree; or no experience with Doctorate degree.

Field(s) of Education 
  • Business administration, Marketing, Political or Social Sciences or other relevant field.

Certificates and/or Licenses 
  • Qualifications in fundraising or marketing.


Relevant Job Experience

Essential:
  • Minimum of one year of professional experience in Private Sector Fundraising and in particular Individual Giving. 
  • Expertise and up-to-date knowledge of donor acquisition channels (Face-to-Face, Digital, Mail and DRTV desirable), donor retention and donor development methods. 
  • Proven project management skills for integrated fundraising or communications campaigns. 
  • Proven ability to meet fundraising targets. 
  • Experience in relationship management with Suppliers and Supporters. 
  • Proficiency in, and experience working with Microsoft Office. 
  • Proven ability to deal with multiple tasks/projects.

Functional Skills 

  • FR-PSFR Direct Marketing and Direct Response Fundraising
  • FR-Experience in Private Sector Fundraising
  • FR-Fundraising-face to face, mass appeal, digital, emergency, DRTV, etc.
  • FR-e-Fundraising
  • FR-Online communications, web-based marketing and fundraising contents
  • FR-Fundraising approach skills (Face2Face/Sales Prog Outsourced-Sales workforce/Door2Door)
  • CO-Cross-cultural communication
  • SO-Negotiation skills
  • MS-Analysis
  • MS-Drafting, Documentation, Data Presentation

Language Requirements:

  • Knowledge of English and UN working language of the duty station if not English and local language.


Desirable Qualifications & Competencies


  • Knowledge of the United Nations and working within the United Nations. 
  • Experience emergency fundraising, monthly giving, middle level giving and legacy marketing.
  • Analytical and creative thinking ability.

Competencies

Core Competencies

  • Accountability
  • Communication
  • Organizational Awareness
  • Teamwork & Collaboration
  • Commitment to Continuous Learning
  • Client & Result Orientation

 

Managerial Competencies

  • Empowering and Building Trust
  • Managing Resources
  • Judgement and Decision Making
  • Managing Resources

 

 Cross-Functional Competencies

  • Analytical Thinking
  • Innovation and Creativity
  • Planning and Organizing

 

Eligibility:

 

Group 1 Candidates: Current NPOstaff members holding an indefinite or fixed-term appointment are eligible to apply to advertised positions in the NPO category at their personal grade andone grade below or above.

 

ExternalCandidates: All other candidates are eligible to apply to positions in the NPO category asexternal candidates, including GS staff members holding a university degree and fulfilling eligibility requirements, regardless of grade or length of service,who may apply to any vacant NPO position in their country of assignment for which they qualify.  National ProfessionalOfficers should be nationals of (only the primary nationality of the candidatewill be considered for this purpose (nationality recognized by UNHCR as perStaff Rule 4.3) and be locally recruited within the country of their employment.

 

Interested staff members should consult the Recruitment and Assignment of LocallyRecruited Staff (RALS) and its Administrative Instruction dated 24 January2020.  If you have questions regarding eligibility, you may also contact the HR Unit through MEXMEVAC@unhcr.org

 

Remuneration:

 

A competitive compensation andbenefits package is offered.  Forinformation on UN salaries, allowances and benefits, please visit the portal ofthe International Civil Service Commission at: http://icsc.un.org.  

 

Submission of Applications:

 

Ifyou wish to be considered for this vacancy, please submit your complete application (letter of motivation, updated factsheet (for internals), signed Personal History Form (for externals)  onhttp://mexico.unhcr.io/land.php by 19July 2020.

 

The Personal History Forms (PHF) and its Supplementary Sheet are available at:

EnglishPHF Form / Supplementary Sheet 

 

No late applications will beaccepted. Only shortlisted candidates will be contacted. Shortlisted candidateswill be required to sit for a written test and oral interview. UNHCR does not charge a fee at any stage of the recruitmentprocess (application, interview, processing or any other fees).

 

UNHCR is committed to diversity andwelcomes applications from qualified candidates regardless of disability,gender identity, marital or civil partnership status, race, colour or ethnicand national origins, religion or belief, or sexual orientation. UNHCR seeksto ensure that male and female employees are given equal career opportunities.UNHCR is committed to achieving workforce diversity in terms of gender,nationality and culture. All applications will be treated with the strictest confidentiality.

 

 

 

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