Job Title: Senior Data Management Associate Vacancy Notice: VN-086-20-MEX Position Number 10033766
Location: Ciudad de Mexico Position Grade: G7 Closing Date: 2020-07-19
Organizational Context

The Private Sector Partnerships Service (PSP) sits within UNHCR's Division of External Relations (DER) and is responsible for mobilizing resources from the private sector for refugees. UNHCR has developed a $1 Billion Private Sector Fundraising Strategy 2018-2025. This strategy focuses on both Individual Giving and Private Partnerships and Philanthropy (PPH).

Reporting directly to the Individual Giving Officer in Mexico, we are seeking a dynamic, proactive and creative team player who will be responsible for register, classify and maintain the donor’s database at Salesforce. Additional its necessary to process, control, release and follow-up using different tools and systems to credit cards and other financial products in order to collect revenues for the organization, facing the market challenges.

Working with the rest of the PSP Mexico team, the UNCHR Mexico Branch office and the PSP team at our headquarters, this individual will be a champion within the organization for excellence in data management.

The current fundraising strategy in Mexico is oriented on developing the individual giving strategy as a channel to assure a sustainable and predictable income. This position supports the PSP team to assure the proper collection of revenues from individual donations, assure an adequate processing, segmentation and administration of information; prepares statistical information, dashboards and reports for decision making to different channels. The main objective is to constantly optimize processes in order to maximize effectiveness of data entry, data management and increase the success rate of payment processes. Apart from these operational responsibilities, this position will also use the database information in order to allow the team to optimize the acquisition campaigns and maximize the donor care strategy and supporter experience.

The incumbent is expected to have broader experience in Salesforce, analyzing data and make recommendations for optimizing the implementation, knowledge of the collection processes, the different payment gateways and financial platforms in Mexico. S/he will also assist in the preparation of the office/region reports and planning.

Please note the incumbent will be working exclusively with donor database records and not with asylum seekers, persons of concern, or refugee information. The donor database is in Salesforce platform, therefore the incumbent will use Salesforce and no ProGress experience is required. 

Organizational Setting and Work Relationships

The position is supervised by a professional staff member who provides the incumbent with general guidance and workplans. The incumbent works independently with an oversight from the supervisor. The position directly supervises some support staff.

Contracts are mainly with the colleagues in the same duty station to exchange information and to discuss the work plans. External contacts are with the national and local authorities for gathering and exchange of data.


All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.


  • Monitor the regular data entry activities and verify accuracy and relevance of data on a regular basis.
  • Prepare regular database back-ups. 
  • Coordinate the data transfer of refugee records amongst camps.
  • May be required to collect GIS data, update maps and undertake field trips to project sites.
  • Ensure that the data which are mainly related to asylum seekers, refugees and persons of concern to UNHCR are correctly entered into the computer databases.
  • Develop and run the required reports from the databases used in the operation including ProGress database and assist in analysis/interpretation of data to identify patterns/trends.
  • Compile data and interpret the statistics for various reports.
  • Develop forms and tools for data collection and analysis.
  • Identify knowledge and hardware gaps of the operation in relation to all aspects of data management.
  • Decide on data recorded in the database.
  • Decide on appropriate resolution to incidents.
  • Escalate issues to supervisor if the incident cannot be resolved within area of responsibility.
  • Perform other related duties as required.






Essential Minimum Qualifications and Experience

Education & Professional Work Experience 

Years of Experience / Degree Level 

  • For G7 - 4 years relevant experience with High School Diploma; or 2 years relevant work experience with Bachelor or equivalent or higher.

Field(s) of Education 
  • Not applicable

Certificates and/or Licenses 
  • Information Technology
  • Electronic Data Processing 
Relevant Job Experience


Not specified

Functional Skills 

IT-Computer Literacy
DM-Data collection methodologies
DM-Data Management
DM-Database Management

Language Requirements:

Knowledge of English and/or UN working language of the duty station if not English.

Desirable Qualifications & Competencies

  • Microsoft SQL Server (2005 or later) Certification.
  • Knowledge of Microsoft Access.
  • Completion of UNHCR learning programmes or specified training relevant to the functions of the position.
  • Previous experience working with UN/UNHCR.


Core Competencies
  • Accountability
  • Communication
  • Organizational Awareness
  • Teamwork & Collaboration
  • Commitment to Continuous Learning 
  • Client & Result Orientation

Managerial Competencies

  • Managing Resources

Cross-Functional Competencies
  • Analytical Thinking
  • Innovation and Creativity
  • Planning and Organizing



Group 1Candidates: comprises current GS staff members holding anindefinite or fixed-term appointment who, at the date of the deadline forapplication, are serving in the country of the vacancy at the grade of theposition or one grade below or above.


Group 2Candidates: comprises candidates from the categories listed inthe RALS after completion of one cumulative or continuous year of service inthe country of the vacancy. The Group 2 status should have beenconfirmed by the HR Unit in the relevant country before the application issubmitted. For further information regarding the categories, please consultthe RALS. 


ExternalCandidates: are candidates who are not in Group 1 or Group2. 

Must be legallypresent in Mexico at the time of application, recruitment and hire. 

Only candidatesholding a permanent residency in Mexico will be considered eligible.


If you havequestions regarding eligibility, you may also contact the HR Unit through




A competitive compensation andbenefits package is offered.  Forinformation on UN salaries, allowances and benefits, please visit the portal ofthe International Civil Service Commission at:  


Submission of Applications:


Ifyou wish to be considered for this vacancy, please submit your completeapplication (letter of motivation, updated factsheet (for internals), signedPersonal History Form (for externals)  on by 19July 2020.


The PersonalHistory Forms (PHF) and its Supplementary Sheet are available at:

EnglishPHF Form / Supplementary Sheet 


No late applications will beaccepted. Only shortlisted candidates will be contacted. Shortlisted candidateswill be required to sit for a written test and oral interview. UNHCR does not charge a fee at any stage of the recruitmentprocess (application, interview, processing or any other fees).


UNHCR is committed to diversity andwelcomes applications from qualified candidates regardless of disability,gender identity, marital or civil partnership status, race, colour or ethnicand national origins, religion or belief, or sexual orientation. UNHCR seeksto ensure that male and female employees are given equal career opportunities.UNHCR is committed to achieving workforce diversity in terms of gender,nationality and culture. All applications will be treated with the strictestconfidentiality.




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