Job Title: Protection Assistant Vacancy Notice: VN-032-20-MEX Position Number 032-20
Location: Acayucan Position Grade: LICA 4 Closing Date: 2020-02-16
Organizational Context

Within the 10-Point Plan in action for Refugee Protection and Mixed Migration, the activities of UNHCR in Veracruz and Oaxaca consist of providing legal and basic material assistance and information to refugees and asylum-seekers, promote refugee local integration, promote the access to a fair and efficient refugee status determination procedure and train governmental staff and civil society in International Refugee Law.

The presence of UNHCR in the south of Veracruz and Oaxaca is of key importance given the actual dynamic of mix migration, with a significant number of people in need of international protection, including highly vulnerable cases. UNHCR Field Unit in Acayucan (FUACAY) ensures refugee identification within migratory flows and their access to a fair and efficient RSD procedure, and also preventing refoulement.

UNHCR provides frequently trainings, workshops and technical advice to the National Migration Institute (INM), the COMAR, civil society organizations and to other relevant governmental actors such as the National Commission of Human Rights (CNDH), among others.


Monitoring and Progress Controls:

  • People of concern to UNHCR detected and assisted in the migration detention center
  • Stronger knowledge about refugee law through trainings and presentations provided to authorities and civil society.
  • All cases that need follow up are provided the needed legal and basic assistance within the limitations of UNHCR.
  • Good coordination amongst the actors which provide legal, and basic assistance to PoC is provided.
  • Asylum-seekers, refugees, and migrants properly informed regarding their rights and obligations, and all given cases receive thorough follow-up.
  • Strengthened capacity-building of actors -governmental, NGOs, civil society- working with asylum-seekers, refugees, and migrants to better detect and inform potential asylum seekers.
  • People of concern release from detention.
  • Reports are delivered on time and form. 


Under the overall supervision of Protection Associate, the Protection Assistant will perform the following tasks:
  • Conduct tasks related to protection assessment of PoC.
  • Follow-up on the most vulnerable cases in order to ensure the protection responses (including the assessment of internal relocation) as well as ensure that a protection perspective is considered in the relocation of cases for local integration.
  • Implement the appropriate use of UNHCR database (e.g. ProGres) to ensure the follow-up of cases and statistics. 
  • Provide asylum seekers continued information and guidance regarding the legal procedure for asylum in Mexico, including the necessary information and guidance regarding the appeal procedure for those asylum-seekers who want to exercise this, in the area of intervention of FUACAY. 
  • Visits migratory detention centers for the identification of people in need of international protection and to provide them information. Collects and analyses information related to visits in detention centers.  
  • Promote and follow up cases for release of detention centers, in accordance with national and international law. 
  • Maintain protection presence and promote confidence building through regular field missions and reports, making direct contact with persons of concern, host communities, local authorities and partners.             
  • Supports the identification of cases that could participate in the public information initiatives. Collect information for protection screening. 
  • Assist the Protection Unit in the delivery of trainings to government officials NGOs, and civil society.
  • Support the delivery of the humanitarian assistance program as required by her/his supervisor  
  • Carry out any other duties as required in the SubOffice.  
  • Conduct efforts for the prevention and attention of SGBV cases and LGBTI persons, including case management tasks. 
  • Identify and assess cases that could be in need of resettlement.
  • Support the documentation of Refoulement cases.
  • Contribute to the preparation and provide inputs for institutional reports.






Essential Minimum Qualifications and Experience

  • Completion of Secondary education or equivalent technical in law or Social Science studies.

Work Experience
  • Minimum 4 years’ experience related to the above description of activities.

Desirable Qualifications & Competencies

  • Positive and independent;
  • Proactive, and possess a sense of urgency;
  • Be assertive, to demonstrate sensitivity, and to make good and quick decisions.
  • Capacity to work in stressful, and demanding situations with difficult PoC cases.
  • Aptitude to interact with several governmental, non-governmental, and other actors in order to ensure good collaboration among all.


  • Good knowledge of English;
  • Demonstrated communication skills, including public presentations;
  • Team work-oriented;
  • Ability to work in an international, and multicultural environment;
  • Time management, and work organization skills;
  • Manage, and follow-through complex PoC cases;
  • Demonstrated ability to manage confidential information in a professional manner;
  • MS Office excellent knowledge and management.

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